Browse by region
Click a region below to browse for accommodation:
- Queensland
- Brisbane
- Gold Coast
- Sunshine Coast
- Tropical North Queensland
- New South Wales
- North Coast
- Sydney
- South Australia
- Adelaide
Tokewl Travel deals
ToKewl Travel Frequently Asked Questions
About Us |
|
| Q: | How do I contact Tokewl Travel? |
| A: | Contact details for Tokewl Travel are found on our Contact Us page |
Booking Your Accommodation |
|
| Q: | How do I make a booking? |
| A: | You can either make a booking directly on the Tokewl Travel website, click the link to the property’s official website or call our Call Centre on 1300 785 139. |
| Q: | How can I get assistance while making a booking? |
| A: | Please feel free to contact our Call Centre on 1300 785 139 or send an email to bookings@tokewl.com.au. |
| Q: | How do I know that my booking has been confirmed when I book online? |
| A: | Once the booking has been processed, a confirmation page will open on your browser and a confirmation email will also be sent to your email address. |
| Q: | What does a ‘Request List’ mean when there is no availability of a package for selected properties? |
| A: | If there isn’t availability for a package, some accommodation properties give you the option to fill out a request form. This means that the accommodation property may be able to take your booking if there has been a cancellation or opening of a room. The resort will be in contact with you if they accept your request. You then have 48hours to confirm your reservation. |
| Q: | How do I know if there are any cancellation fees or other penalties when trying to change or cancel a reservation? |
| A: | When filling in your accommodation booking form, the selected properties terms and conditions will be shown. |
| Q: | How do I make a reservation cancellation? |
| A: | Please contact the accommodation property that you have booked. There contact information can be found on your booking confirmation form. |
Tokewl Travel e-newsletter |
|
| Q: | I am having trouble trying to unsubscribe from the Tokewl Travel e-newsletter. |
| A: | Please ensure you are using your correct e-mail address. If you have multiple e-mail addresses, please remove them all just incase you forget which one you are using. |
| Q: | I would like to change my email address for the Tokewl Travel e-newsletter. |
| A: | Please unsubscribe from the old email address and re-subscribe with the new email address. |
| Q: | I’m still receiving the Tokewl Travel e-newsletter even though I have unsubscribed. |
| A: | Please ensure that the entered the email address that you wish to unsubscribe is 100% correct. If so, please email bookings@tokewl.com.au and ask to be unsubscribed from the e-newsletter. |
Website Troubleshooting |
|
| Q: | What are the minimum requirements for using the Tokewl Travel website? |
| A: | The Tokewl Travel website is optimised for a 1024x768 screen resolution. We recommend the following web browsers while using the Tokewl website:
|
| Q: | I am receiving an error message when I’m trying to make a booking or payment, what should I do? |
| A: | If an error message is continually being received and you would like assistance, please call the Call Centre on 1300 875 139. To ensure we can assist you please note at what stage the error has occurred and the error message that is being received. |